Terms of service

Terms of Service

Last updated: 01/14/2025

Welcome to Energy Intentions, an online store specializing in handcrafted skin care and wellness products. By accessing and using our website, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. General Provisions

Energy Intentions operates exclusively online. We do not have a physical store nor offer in-person services. All our products are handmade using natural ingredients, with the intention of providing healing and positive energy to each customer.

2. Terms of Use

By accessing our website and making purchases, you agree not to use our products or services for illegal purposes or in violation of these terms. We reserve the right to refuse service to anyone, for any reason, at any time.

3. Products and Purchases

All products available at Energy Intentions are handmade. Due to the artisanal nature of our soaps, slight variations in color, size, and shape may occur. These differences do not affect the quality or functionality of the product.

The prices of our products are subject to change without prior notice. We reserve the right to modify or discontinue products at any time.

4. Returns and Refunds

We do not accept returns or offer refunds due to the personal nature of the products, especially soaps and other skin care items. All products are inspected before being shipped to ensure the highest possible quality.

If you receive a damaged or defective product, please contact us immediately at info@energyintentions.net to resolve the issue.

5. Shipping

Energy Intentions ships exclusively within the national territory. Delivery times may vary depending on the customer’s location. Once your order has been shipped, we will provide a tracking number so you can monitor its progress.

Energy Intentions is not responsible for delivery delays caused by situations beyond our control, such as weather conditions, transportation delays, or issues with the address provided by the customer.

6. Customer Service

We offer both personalized and automated customer service, depending on the customer's needs. Our team is available to answer any questions about our products, orders, or other concerns. You can contact us at info@energyintentions.net, and we will respond to your request as soon as possible.

7. Use of Personal Information

All personal information provided by customers during the purchasing process will be used exclusively for order management, shipping, and customer service. Energy Intentions is committed to protecting your privacy and will not share your personal information with third parties without your consent, except when necessary to complete the purchase process (e.g., information shared with shipping companies).

For more details on how we handle your information, please refer to our Privacy Policy.

8. Changes to the Terms of Service

Energy Intentions reserves the right to modify these Terms of Service at any time, so we recommend reviewing them periodically. Changes will take effect immediately upon being posted on the website.

9. Contact

If you have any questions about these Terms of Service or any other aspect of our store, please do not hesitate to contact us at info@energyintentions.net.